EU regulatory register · DSA
Article 12Points of contact for recipients of the service
CELEX 32022R2065 · Read on 2026-08-18 · Chapter III
Official text
Read from the EU Publications Office for this CELEX number. The wording stands as published; nothing here is rewritten or summarised.
1. Providers of intermediary services shall designate a single point of contact to enable recipients of the service to communicate directly and rapidly with them, by electronic means and in a user-friendly manner, including by allowing recipients of the service to choose the means of communication, which shall not solely rely on automated tools.
2. In addition to the obligations provided under Directive 2000/31/EC, providers of intermediary services shall make public the information necessary for the recipients of the service in order to easily identify and communicate with their single points of contact. That information shall be easily accessible, and shall be kept up to date.
Other articles in this chapter
Judgments of the Court of Justice
1 decisions
- C-484/14Court of Justice of the European Union
Tobias Mc Fadden v Sony Music Entertainment Germany GmbH
Reference for a preliminary ruling — Information society — Free movement of services — Commercial wireless local area network (WLAN) — Made available to the general public free of charge — Liability of intermediary service providers — Mere conduit — Directive 2000/31/EC — Article 12 — Limitation of liability — Unknown user of the network — Infringement of rights of rightholders over a protected work — Duty to secure the network — Tortious liability of the trader.
The text is quoted from the official source and is not legal advice. A national court reads the language version that binds in its jurisdiction.
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