Contact and complaints
One address for purchases, one for data protection, one for content errors. Every case is acknowledged within a working day.
legal-2026-08-25 · 2026-08-25 · https://legal.exploreworldai.com/en/kontakt
Seller
Every contract and receipt originates from this company. The payment recipient is Valkiv Ventures AB — the same company that is your contracting party, seller and owner of the platform and its content. Receipts and invoices are issued by Valkiv Ventures AB. Your card statement shows EXPLOREWORLDAI; the payment window may display the group's payment account (the subsidiary Investico Ventures AB) as the technical processor.
- Valkiv Ventures AB
- Kungsgatan 8, 111 43 Stockholm, Sweden
- Org.nr 556995-1311 · Momsreg.nr SE556995131101 · DUNS 352720102
- Säte: Stockholm
- stig@valkiv.com · legal.exploreworldai.com
Routes
Pick the route that matches the matter.
- Purchases, invoices, refunds and licence: stig@valkiv.com
- Data protection: daniel@valkiv.com
- Errors in a row or source: use the deviation report on the liability page, with canonical URL and hash.
How a complaint is handled
Acknowledged with a case number within one working day, reasoned decision within five, correction shipped with the next build and visible in the version history.
If you remain dissatisfied
Consumers may turn to the Swedish National Board for Consumer Disputes or the EU online dispute resolution platform. Companies may bring the matter before Swedish courts. Data protection complaints go to the Swedish Authority for Privacy Protection.