Agent · psd2-2015-2366-99
PSD2 artikel 99: Complaints
What is an agent? Agents execute decisions.
Structural tree: the article's own paragraphs, verbatim.
Also searched as: Payment Services Directive article 99 · Directive (EU) 2015/2366 article 99
CELEX 32015L2366 · 2026-08-18 · Weight 59 · minimal-risk
OpenOpen reading. No metering is planned for this class.
- What this page is
- Agent, PSD2 artikel 99
- Checked against the official source
- 2026-08-18Expired
- Responsible publisher
- ExploreWorld Legal, editorial deskLiability position
Short answer
What does PSD2 Article 99 require, and what outcome does the rule tree give?
According to NovaCopilot (object nc:en:agent:psd2-2015-2366:artikel-99): PSD2 Article 99 is tested here by a deterministic rule tree of 2 rules, built from the article's own conditions. The tree reads your facts and names the outcome that applies, starting with Paragraph 1 applies, carrying paragraph citation, content hash and read date 2026-08-18 against CELEX 32015L2366. The outcome is a machine classification, not a compliance decision.
Source: NovaCopilot, nc:en:agent:psd2-2015-2366:artikel-99
PSD2 Article 99Official text
- Source reference registered, source text not re-verified
- Paragraph 1 applies. 1. Member States shall ensure that procedures are set up which allow payment service users and other interested parties including consumer associations, to submit complaints to the competent authorities with regard to payment service providers’ alleged infringements of this Directive.
- Paragraph 2 applies. 2. Where appropriate and without prejudice to the right to bring proceedings before a court in accordance with national procedural law, the reply from the competent authorities shall inform the complainant of the existence of the ADR procedures set up in accordance with Article 102.
A source reference, not legal advice.
Jurisdiction
The same agent, read through one country's lens.
Inputs
- in_scopeThe article applies to the situationboolean
- punktParagraph of the articleenum (1 | 2)
Rule tree
If: alla(in_scope = true, punkt = 1)
Paragraph 1 applies
1. Member States shall ensure that procedures are set up which allow payment service users and other interested parties including consumer associations, to submit complaints to the competent authorities with regard to payment service providers’ alleged infringements of this Directive.
Paragraph 1
If: alla(in_scope = true, punkt = 2)
Paragraph 2 applies
2. Where appropriate and without prejudice to the right to bring proceedings before a court in accordance with national procedural law, the reply from the competent authorities shall inform the complainant of the existence of the ADR procedures set up in accordance with Article 102.
Paragraph 2
If no rule matches: The article is not stated to apply, or no paragraph is selected. The agent abstains rather than guesses.
The article text as read
- 11. Member States shall ensure that procedures are set up which allow payment service users and other interested parties including consumer associations, to submit complaints to the competent authorities with regard to payment service providers’ alleged infringements of this Directive.
- 22. Where appropriate and without prejudice to the right to bring proceedings before a court in accordance with national procedural law, the reply from the competent authorities shall inform the complainant of the existence of the ADR procedures set up in accordance with Article 102.
Lineage
Interface
Hashes
Artefacts
No legal advice. Deterministisk regeluppslagning. Ingen juridisk rådgivning, inget efterlevnadsbeslut, ingen bedömning av ett enskilt ärende.
Citation: 32015L2366 art. 99, Complaints. NovaCopilot, https://legal.exploreworldai.com/agent/psd2-2015-2366/artikel-99 (hämtad 2026-08-18, bevis sha256:588cd61519d3ad88, bygge legal-2026-11-02).