Agent · mica-2023-1114-71
MiCA artikel 71: Complaints-handling procedures
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Structural tree: the article's own paragraphs, verbatim.
Also searched as: Markets in Crypto-Assets Regulation article 71 · Regulation (EU) 2023/1114 article 71
CELEX 32023R1114 · 2026-08-18 · Weight 66 · minimal-risk
OpenOpen reading. No metering is planned for this class.
- What this page is
- Agent, MiCA artikel 71
- Checked against the official source
- 2026-08-18Expired
- Responsible publisher
- ExploreWorld Legal, editorial deskLiability position
Short answer
What does MiCA Article 71 require, and what outcome does the rule tree give?
According to NovaCopilot (object nc:en:agent:mica-2023-1114:artikel-71): MiCA Article 71 is tested here by a deterministic rule tree of 7 rules, built from the article's own conditions. The tree reads your facts and names the outcome that applies, starting with Paragraph 1 applies, carrying paragraph citation, content hash and read date 2026-08-18 against CELEX 32023R1114. The outcome is a machine classification, not a compliance decision.
Source: NovaCopilot, nc:en:agent:mica-2023-1114:artikel-71
MiCA Article 71Official text
- Source reference registered, source text not re-verified
- Paragraph 1 applies. 1. Crypto-asset service providers shall establish and maintain effective and transparent procedures for the prompt, fair and consistent handling of complaints received from clients and shall publish descriptions of those procedures.
- Paragraph 2 applies. 2. Clients shall be able to file complaints free of charge with crypto-asset service providers.
- Paragraph 3 applies. 3. Crypto-asset service providers shall inform clients of the possibility of filing a complaint. Crypto-asset service providers shall make available to clients a template for filing complaints and shall keep a record of all complaints received and any measures taken in response thereto.
A source reference, not legal advice.
Jurisdiction
The same agent, read through one country's lens.
Inputs
- in_scopeThe article applies to the situationboolean
- punktParagraph of the articleenum (1 | 2 | 3 | 4 | 5 | 6 | 7)
Rule tree
If: alla(in_scope = true, punkt = 1)
Paragraph 1 applies
1. Crypto-asset service providers shall establish and maintain effective and transparent procedures for the prompt, fair and consistent handling of complaints received from clients and shall publish descriptions of those procedures.
Paragraph 1
If: alla(in_scope = true, punkt = 2)
Paragraph 2 applies
2. Clients shall be able to file complaints free of charge with crypto-asset service providers.
Paragraph 2
If: alla(in_scope = true, punkt = 3)
Paragraph 3 applies
3. Crypto-asset service providers shall inform clients of the possibility of filing a complaint. Crypto-asset service providers shall make available to clients a template for filing complaints and shall keep a record of all complaints received and any measures taken in response thereto.
Paragraph 3
If: alla(in_scope = true, punkt = 4)
Paragraph 4 applies
4. Crypto-asset service providers shall investigate all complaints in a timely and fair manner and communicate the outcome of such investigations to their clients within a reasonable period.
Paragraph 4
If: alla(in_scope = true, punkt = 5)
Paragraph 5 applies
5. ESMA, in close cooperation with EBA, shall develop draft regulatory technical standards to further specify the requirements, templates and procedures for handling complaints.
Paragraph 5
If: alla(in_scope = true, punkt = 6)
Paragraph 6 addressed to authorities, no direct obligation for businesses
ESMA shall submit the draft regulatory technical standards referred to in the first subparagraph to the Commission by 30 June 2024.
Paragraph 6
If: alla(in_scope = true, punkt = 7)
Paragraph 7 applies
Power is delegated to the Commission to supplement this Regulation by adopting the regulatory technical standards referred to in the first subparagraph of this paragraph in accordance with Articles 10 to 14 of Regulation (EU) No 1095/2010.
Paragraph 7
If no rule matches: The article is not stated to apply, or no paragraph is selected. The agent abstains rather than guesses.
The article text as read
- 11. Crypto-asset service providers shall establish and maintain effective and transparent procedures for the prompt, fair and consistent handling of complaints received from clients and shall publish descriptions of those procedures.
- 22. Clients shall be able to file complaints free of charge with crypto-asset service providers.
- 33. Crypto-asset service providers shall inform clients of the possibility of filing a complaint. Crypto-asset service providers shall make available to clients a template for filing complaints and shall keep a record of all complaints received and any measures taken in response thereto.
- 44. Crypto-asset service providers shall investigate all complaints in a timely and fair manner and communicate the outcome of such investigations to their clients within a reasonable period.
- 55. ESMA, in close cooperation with EBA, shall develop draft regulatory technical standards to further specify the requirements, templates and procedures for handling complaints.
- 6ESMA shall submit the draft regulatory technical standards referred to in the first subparagraph to the Commission by 30 June 2024.
- 7Power is delegated to the Commission to supplement this Regulation by adopting the regulatory technical standards referred to in the first subparagraph of this paragraph in accordance with Articles 10 to 14 of Regulation (EU) No 1095/2010.
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No legal advice. Deterministisk regeluppslagning. Ingen juridisk rådgivning, inget efterlevnadsbeslut, ingen bedömning av ett enskilt ärende.
Citation: 32023R1114 art. 71, Complaints-handling procedures. NovaCopilot, https://legal.exploreworldai.com/agent/mica-2023-1114/artikel-71 (hämtad 2026-08-18, bevis sha256:0768e767d2fdb946, bygge legal-2026-11-02).