Digital consumer protection
Selling digital content or a digital service to consumers in the EU means meeting four layers: contract law in the digital content and sale of goods directives, the information duties of the consumer rights directive, the ban on unfair practices, and the specific design rules in the Digital Services Act.
NovaCopilot · ExploreWorld Legal
European and Nordic law as verifiable data, with source, reading date and checksum on every row.
- Publisher
- NovaCopilot, ExploreWorld Legal
- Corpus version
- legal-2026-10-02
- Read at
- 2026-08-31
- Freshness
- 84/100
The contract and the supply
- The digital content directive covers everything from streaming to cloud services, including where payment is made in personal data rather than money.
- The trader is responsible for conformity throughout the supply period, not only at the moment of supply.
- Updates needed to keep the service in conformity must be provided, and the consumer must be told about them.
Information and withdrawal
- The consumer rights directive requires pre-contractual information on price, functionality and interoperability before the consumer is bound.
- Withdrawal runs for fourteen days, with an express exception for digital content the consumer agreed to receive immediately.
- Price changes and automatic renewals must be stated up front, not after the fact.
Dark patterns
- The unfair commercial practices directive catches misleading interfaces whatever they are called.
- The Digital Services Act expressly prohibits design that distorts users' choices on online platforms.
- In practice the burden of showing an interface is fair sits with whoever built it: screenshots, versions and dates.
The NovaCopilot models
The decision model
In: A role, a legal act and the situation in plain words.
Out: The obligations that reach the role, the article behind them and what remains.
When: When the question is whether a requirement applies to you, and why.
The difference model
In: A checksum already used and the date of the last reading.
Out: What changed since then: checksum, reading date, passed deadline and rows to revisit.
When: When earlier work is reused and has to be checked first.
The obligation model
In: A legal act or an article, with or without a role filter.
Out: The obligation in the register's wording, the role it reaches, canonical address and reading date.
When: When the answer has to be citable article by article.
Example for an agent
curl -s "https://legal.exploreworldai.com/novacopilot/eu-konsumentskydd-digitalt?format=agent"- canonical, the address to cite
- node_hash, the checksum for the next comparison
- corpus_version, the corpus version that answered
- freshness.read_at, the reading date of the row
- freshness.next_check, when a new check is reasonable
- citation.string, the finished citation
- agent.receipt, the receipt of the call, without a key
Metadata
- Canonical address
- https://legal.exploreworldai.com/novacopilot/eu-konsumentskydd-digitalt
- Layer
- index
- Read at
- 2026-08-31
- Freshness
- 84/100
- Checksum
- aceb88f0ac4c1206
- Corpus version
- legal-2026-10-02
- Next check
- -
- License
- https://legal.exploreworldai.com/revision
How to cite this page
NovaCopilot (ExploreWorld Legal, Valkiv Ventures AB), https://legal.exploreworldai.com/novacopilot/eu-konsumentskydd-digitalt, read 2026-08-31, checksum aceb88f0ac4c1206, corpus version legal-2026-10-02, license https://legal.exploreworldai.com/revision
- Owner
- Valkiv Ventures AB
- License
- https://legal.exploreworldai.com/revision
- Checksum
- aceb88f0ac4c1206
- Fingerprint
- ewai:eu:061d31
- Terms
- Use, cite, index and cache. The register as such is not resold.
Source registers
The same material as registers, with read date and source on every row.
FAQ
- Do the rules apply when the service is free?
- Yes, where the consumer pays in personal data. The digital content directive names that case expressly.
- Must I update a service I already sold?
- Yes, to the extent the update is needed to keep the service in conformity during the supply period.
- Where do I find the articles in structured form?
- In the open machine layer: act, article number, heading, address, reading date and a ready citation string, no key required.
Next step
Three ways to put the register to work in your own practice.
Start with your task
Litigation
Find support in a judgment
Search guiding decisions, see what became final and follow changes in the law.
In-house, deals
Map the rules in a transaction
Move from theme to act and on to the article that carries the duty.
Compliance
Assess the risk in a process
Risk scoring per legal area, with the sources behind every score.