C-594/20Kuluttaja-asiamies v MiGame Oy

Domstolens egne nøkkelord

Reference for a preliminary ruling – Article 99 of the Rules of Procedure of the Court of Justice – Directive 2011/83/EU – Consumer contracts – Article 21 – ‘Communication by telephone’ – Telephone line operated by a trader so that consumers may contact it for matters relating to a previously concluded contract – Provision by a company, as part of the after-sales service for previously concluded contracts, of two telephone lines, namely a premium-rate landline and a mobile telephone line that is free of charge – Media content targeted at customers – Acceptability of a helpline which charges customers at a rate exceeding the basic rate – Concept of ‘basic rate’.

Tolker