C-469/24B.F. (1) and B.F. (2) v Z. sp. z o.o

Domstolens egne nøkkelord

Reference for a preliminary ruling – Directive (EU) 2015/2302 – Package travel and linked travel arrangements – Performance of the package – Lack of conformity of the services provided – Article 14(1) – Right to an appropriate price reduction – Article 14(2) – Right to receive appropriate compensation for damages – Article 14(3)(b) – Circumstances precluding the traveller’s entitlement to compensation – Lack of conformity of the services provided that is attributable to a third party unconnected with the provision of the travel services included in the package travel contract and is unforeseeable or unavoidable – Demonstration of fault – Article 4 – Level of harmonisation – Full refund despite partial supply of services – Article 1 – High level of consumer protection – Article 25 – Penalties – Article 3(12) – Concept of ‘unavoidable and extraordinary circumstances’ – Act of public authority.

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