{"object_type":"everyday_agent","schema_version":1,"title":"14-day right of withdrawal","core":{"id":"agent:eu:everyday:right-of-withdrawal","jurisdiction":"eu","domain":"consumer-rights","question":"Can a consumer return an online purchase in the EU?","what_applies":"For distance and off-premises contracts the consumer can withdraw within 14 days without giving a reason; if not informed, the period is extended by up to 12 months.","what_must_i_do":["Inform the consumer of the right of withdrawal before the contract","Provide the model withdrawal form","Refund all payments including standard delivery within 14 days","Use the same means of payment unless agreed otherwise"],"if_nothing":"The withdrawal period is extended by up to 12 months, and national consumer authorities can impose penalties; for widespread infringements the maximum is at least 4 percent of turnover.","regulator":"National consumer protection authorities (CPC network)","deadline":"14 days from delivery of goods or conclusion of a service contract; refund within 14 days of the withdrawal.","sources":[{"provision":"Directive 2011/83/EU, Art. 9","url":"https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32011L0083"},{"provision":"Directive 2011/83/EU, Art. 10","url":"https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32011L0083"},{"provision":"Directive 2011/83/EU, Art. 13","url":"https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32011L0083"},{"provision":"Directive 2011/83/EU, Art. 24","url":"https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32011L0083"}],"read_at":"2026-10-14"},"sha256":"1c8b7f3188afae78d67714419e52f7cbe7c42e71e5668590f288c862a7cd0e6c","questions":[{"id":"question:eu:everyday:right-of-withdrawal#1","question":"What applies?","answer":"For distance and off-premises contracts the consumer can withdraw within 14 days without giving a reason; if not informed, the period is extended by up to 12 months."},{"id":"question:eu:everyday:right-of-withdrawal#2","question":"What must I do?","answer":"Inform the consumer of the right of withdrawal before the contract. Provide the model withdrawal form. Refund all payments including standard delivery within 14 days. Use the same means of payment unless agreed otherwise."},{"id":"question:eu:everyday:right-of-withdrawal#3","question":"What happens if I do nothing?","answer":"The withdrawal period is extended by up to 12 months, and national consumer authorities can impose penalties; for widespread infringements the maximum is at least 4 percent of turnover."},{"id":"question:eu:everyday:right-of-withdrawal#4","question":"Who regulates this?","answer":"National consumer protection authorities (CPC network)"},{"id":"question:eu:everyday:right-of-withdrawal#5","question":"What is the deadline?","answer":"14 days from delivery of goods or conclusion of a service contract; refund within 14 days of the withdrawal."}],"answered_of_five":5,"gap_notes":[],"case_law":{"status":"not_in_register","cases":[],"note":"No court decision in the register applies this rule yet; the answer rests on the cited provisions."},"related":[{"id":"agent:eu:everyday:accessibility-requirements","type":"agent","url":"https://legal.exploreworldai.com/api/public/v1/everyday-agent?id=agent:eu:everyday:accessibility-requirements"},{"id":"agent:eu:everyday:working-time","type":"agent","url":"https://legal.exploreworldai.com/api/public/v1/everyday-agent?id=agent:eu:everyday:working-time"},{"id":"agent:us:everyday:door-to-door-cooling-off","type":"agent","url":"https://legal.exploreworldai.com/api/public/v1/everyday-agent?id=agent:us:everyday:door-to-door-cooling-off"},{"id":"question:eu:everyday:right-of-withdrawal#1","type":"question","url":"https://legal.exploreworldai.com/en/everyday/eu-right-of-withdrawal"},{"id":"question:eu:everyday:right-of-withdrawal#2","type":"question","url":"https://legal.exploreworldai.com/en/everyday/eu-right-of-withdrawal"},{"id":"question:eu:everyday:right-of-withdrawal#3","type":"question","url":"https://legal.exploreworldai.com/en/everyday/eu-right-of-withdrawal"}],"related_count":6,"page":"https://legal.exploreworldai.com/en/everyday/eu-right-of-withdrawal","note":"Not legal advice. Verify each answer against the cited provision. Missing facts are not_in_register.","attribution":"Source: NovaCopilot","_sweep_notice":{"mode":"citation","reason":"corpus sweep without measurable return","vendor":"Anthropic","canonical":"https://legal.exploreworldai.com/api/public/v1/everyday-agent","full_text":"https://legal.exploreworldai.com/enterprise","attribution":"cite the canonical URL when the answer uses this source"},"withheld":{"links_full":6},"access":{"status":"partner_key_required","header":"x-partner-key","contact":"https://legal.exploreworldai.com/kontakt","note":"Facts and counts are public. Relationships and decision paths stay inside NovaCopilot."},"access_class":"decision","access_view":"public","freshness":{"freshness_class":"live","as_of":"2026-11-04T10:05:36.559Z","valid_for":3600,"recheck":"https://legal.exploreworldai.com/api/public/v1/everyday-agent?id=agent%3Aeu%3Aeveryday%3Aright-of-withdrawal","note":"Kontrollera mot recheck efter valid_for sekunder. If-None-Match ger 304 när inget ändrats.","tokens":1432}}